Shipping & Delivery
Our goal is to provide the highest quality products to everybody who needs it, no matter where they are currently located. Therefore, we are able to ship our goods to Europe, the United States and Canada.
We ship our goods with DHL and UPS and the delivery times are as follows:
DHL standard 2-5 days in EU, US & Canada
DHL Express 1-3 days in US & Canada
UPS Standard 2-5 days in EU, US & Canada
UPS Express 1-3 days in US & Canada 1-3 day
In general, domestic shipments are in transit for 2 - 7 days, and orders shipped internationally are in transit for 4 - 22 days. This, however, varies greatly depending on the courier you have selected. We are able to provide a more specific estimate after you pick a courier at the checkout.
Because we value your time, your order will usually be dispatched within 2 business days after the payment for your order.
At Grand Cru Executive, we also know that a purchase might turn out not to suit you well. Therefore, we will happily accept returns due to change of mind as long as we receive your request within 12 days after you receive your products and they are returned to us in the original packaging, unused and undamaged.
We will also happily honour any valid warranty claims, provided a request is submitted within 90 days after you receive your products.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure that all shipment delays will be kept to a minimum.
We don’t want to surprise you with additional payments, so all import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in the destination country.
You can always access the full Shipping & Delivery page here.